Frequently Asked Questions

Uru is an AI workspace platform that lets you build custom AI teammates for your organization. Each teammate can chat, execute actions across 400+ integrated tools, run automations, and be configured with specific personas tailored to different roles and workflows.

While ChatGPT and Claude are conversational AI tools, Uru is a complete workspace platform. Uru connects to your actual business tools (CRM, email, documents, etc.), executes real actions, maintains team context, and can be accessed through multiple AI platforms including ChatGPT and Claude via our MCP (Model Context Protocol) integration.

Personas are custom AI teammates you create for specific roles or tasks. Each persona can have unique instructions, tool access, and behavior patterns. For example, you might create a "Sales Assistant" persona with access to your CRM and email, or a "Research Analyst" persona with access to your document library and web search.

Uru supports 400+ integrations through our partnership with Composio, including popular tools like Slack, Gmail, Salesforce, HubSpot, Google Workspace, Microsoft 365, Zoom, and many more. We also support custom integration development for enterprise customers.

Yes! Uru provides MCP (Model Context Protocol) access, allowing you to connect Uru's capabilities to other AI platforms like ChatGPT, Claude, and more. This means you can access your Uru workspace, personas, and integrations from your preferred AI interface.

Uru uses a simple per-seat annual pricing model with tiered discounts as you grow. Pricing starts at $100/seat/month for 1-2 seats, with volume discounts at 3-9 seats ($75/seat), 10-29 seats ($60/seat), and 30-100 seats ($50/seat, capped at 100). All features are included at every tier - only the price per seat changes.

Currently, we only offer annual billing. We've found that AI adoption compounds over time, and annual pricing keeps costs predictable for your business while allowing us to focus on delivering long-term value rather than monthly renewals.

Yes, you can add seats anytime. Your billing will only update when you cross into the next pricing tier, giving you flexibility to grow without immediate cost increases. Contact our support team to adjust your seat count.

Absolutely. Uru provides enterprise-grade security including workspace-based tenant isolation, SSO integration (SAML, OIDC), comprehensive audit logging, role-based access controls, and encrypted data storage. We take data security extremely seriously and meet enterprise security requirements.

Each Uru workspace is completely isolated with its own data, users, integrations, and personas. Users can only access data within their authorized workspaces, and all data is protected by Row-Level Security policies. This ensures complete data privacy between different organizations and teams.

Uru includes advanced analytics to track usage metrics, measure ROI, monitor team performance, and gain insights into how your AI teammates are transforming your workflows. You can create custom dashboards and reports to understand the impact of AI on your organization.

Yes! Uru includes a powerful automation engine that lets you build sophisticated workflows connecting your tools. You can create trigger-based automations, multi-step processes, and complex workflows with error handling and monitoring - all without writing code.

Yes, we offer short-term pilots that convert to annual plans. This gives you a chance to experience the value of Uru before making a longer commitment. Contact our sales team to discuss pilot options for your organization.

All plans include priority support. Team and Firm tier customers receive onboarding assistance, and Firm tier customers get dedicated account management, monthly strategy sessions, and white-glove onboarding. Enterprise customers can also access custom SLAs and quarterly business reviews.

Yes! We offer a partner program for advisors, VARs, and enablement firms. Partners can deploy Uru under their own brand with custom domains, logos, and client-specific configurations. Contact us to learn more about our partner program.